Return policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original bag, and box if applicable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

* Bespoke Ordered Items *see Unwanted returns below

We will aim to dispatch a replacement product within 7 working days after receipt of returned goods, or issues a refund once we have inspected the product.

Refunds

Please read this section carefully as we have very strict return procedures

 

Unwanted Returns

  • If you Change your mind about Your purchase before dispatch we will give you a refund of the cost of the goods minus a reasonable admin fee. aprox 10% of the value of the item. you must notify us in writing of your wish to cancel at info@elitetracks.co.uk
  • If the item has been dispatched when you change your mind we will happily accept the return if the item is in its original box is retuned unused within 30 days of receipt. You must Notify us in writing your wish to return the item at info@elitetracks.co.uk
  • You will be responsible for the cost of the return. We will also add the following Charges
  1. If club/school logo has been printed 50% of the value of the track will be charged.
  2. If the Item has been sourced for you from over seas and is able to be returned by us then, return Shipping costs and all associated charges including import and export charges shipping port handling and any other associated fees incured will be taken from your refund. Refund will be issues once the item as reached its original location. We reserve the right to hold 20% of the value back for any other charges that may occur and will forward the outstanding money to you within 30days
  3. All goods retuned will incure a 20% admin fee.

Damaged or faulty Items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

Late or missing refunds

If you don’t think you have received a refund owed. Please check with the payment provider that the transaction isn’t pending.
If you’ve done this and you still have not received your refund yet, please contact us at info@elitetracks.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elitetracks.co.uk for information on where to send your item.

Replacement Shipping

We will aim to dispatch a replacement product within 7 working days after receipt of returned goods, or issues a refund once we have inspected the product.

 

Need help?

Contact us at {email} for questions related to refunds and returns.